I do apologise the opportunity to investigate further in to the booking was not given to you. But, we are always more than happy to look into bookings further for guests to ensure that everyone is happy with their booking and to get as close to the desired time as possible. Unfortunately, the more popular time slots for dinner bookings can get filled up quickly as we take a limited number of covers at a time to ensure all our guests are well looked after at dinner. I am saddened to read that you found our restaurant booking system inflexible. I will be speaking with our restaurant manager to ensure everyone is up to date with the packages and menus we offer. I do apologise for the confusion caused surrounding the dinner that was included in the package you had booked with us. I will be investigating this further with our head concierge to ensure our concierge team are providing a 5-star service when greeting and meeting guests. I would like to assure you that all our staff look forward to welcoming all guests to our hotel and that the greeting you received was not our normal standard. I do apologise for the greeting you had to the hotel. It saddens me to read that your stay with us was not to the standard it should have been and that you would not be looking to return to us again and I do apologise for the disappointment and upset your recent stay has caused. Kind regards, LiAnne Taylor Guest Service Managerĭear Scenic52991368336, Thank you for coming to visit us recently at Alexander House Hotel and for taking the time to provide your feedback. I would like to reiterate my many thanks for providing such a wonderful review and we look forward to your return stay. Lastly, I will notify Abi with your thanks I am sure she will be happy to hear this. It is always reassuring to learn that you thought the food, drinks and the service was to your liking. Furthermore, I will inform the relevant teams with regards to your remarks on our restaurant and champagne bar. The indoor pool is a very popular aspect of the hotel, and we will take your suggestion on board with regards to table service around the pool. Moreover, I am glad you were fond of our Spa facilities. Here at Alexander House, we strive for making the guest feel welcomed. Secondly, I am pleased to hear you found the staff both friendly and helpful. I am happy to learn the additions to your room were noticed ranging from the google nest to the coffee/tea station. First and foremost, we are very proud of our Garden suites not only because of their spacious character but also along with their idyllic touches. Kind regards, LiAnne Taylor Guest Service Managerĭear Beckyg690, Thank you for taking the time to write such a lovely review, I am so glad to hear you both had an enjoyable stay. If you do choose to stay with us again or would like to discuss any further issues, please do contact us directly on and we will be more than happy to help. Again I am sorry your experience was not to the standard of which we strive for. Here at Alexander House we want the guests desiring to come back and leaving the hotel as if the money they have spent has been met with the high expectation we endeavour to exceed. With regards to your room service, for breakfast, I can completely understand as to why you were not happy. Without seeing your reservation I am unable to help accommodate to your review. The main house is more traditional, spa side tend to have a larger bathroom, to fit the roman bath portrayed in the spa, and the cedar lodge caters for a more modern taste. We have three areas of the hotel and they are all suited for different styles. In terms of your room, I am sorry to hear you thought they were dated. I will be highlighting this to the spa managers as cleanliness is our priority. With regards to the spa facilities I am sorry to find they were not the standards we like to uphold. It saddens me to hear you were disappointed with your stay and the fact it was not worth the money. I am glad to hear your dinner was lovely and the fact that the staff were welcoming I will be passing your kind comment to the restaurant team. We always appreciate feedback here at Alexander House. Radisson Blu Beach Resort, Milatos Creteĭear 134andreaw, Thank you for taking the time to write this review.Hotels near The Forest Way Country Path.Hotels near Church of Scientology Advanced Organization and Saint Hill United Kingdom.
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